5 Office 365 power tips for admins
If you're a server support admin looking to provide the best support for your Office 365 users, these power tips should be handy. At Server Consultancy, we deal with Office 365 support every day of the week and have learned some of the powerful commands you can use to ensure issues are handled quickly and effectively.
1. Use the Office 365 Outlook connectivity tool
If your users can't see their mailbox, this is the first tool you must use. You can use it to check archived and shared mailboxes, giving you total visibility of issues affecting the connection between your Office 365 mailboxes and your Outlook clients.
2. Message Analyser
Message Analyser is a relatively new tool that helps admins determine the cause of message delivery delays. If a user complains that a particular email has taken three days to get to them, copy and paste the message header into Message Analyser for more details of the problem.
3. Use Mail Protection Reports
Mail Protection Reports is an Excel plug-in allowing admins to collect data on spam levels, top 10 recipients, and complete ten senders. This can help you to pre-empt problems before they happen and to provide key data at those business IT support meetings.
4. Hybrid Troubleshooter
Many businesses run hybrid environments featuring Office365 mailboxes and on-site Exchange Server mailboxes. This tool allows you to check connectivity problems between the two domains. For example, you may use this tool if users on Office 365 cannot see a shared mailbox on Exchange.
5. Scan for problems in Microsoft Outlook
This downloadable tool is handy for scanning Outlook profiles, flagging potential issues, or suggesting recommendations.
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